FREQUENTLY ASKED QUESTIONS
We are a small indie brand. We don't mass produce
we print on demand when an order is placed so there is absolutely no waste of ink or fabric.
Also the ink we use is water based!
It is automatically determined by your shipping address and may be added depending on your country and their rates and requirements.
This fee is not in our control and is assessed by your local customs office and your government
We print on demand right after an order is placed:
All orders are automatically sent to production at our print provider's warehouse, for this reason we can't cancel your order.
We cannot add/remove/change any item to an order that has already been placed.
Please double check you entered the right address/size/item before placing your order.
You should receive an e-mail confirming your order shortly after you have placed it.
if you do not receive that e-mail,
please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly.
You will need to contact us with the corrected e-mail.
This is especially important because if you have not received the order confirmation e-mail
you also will not receive the e-mail with your shipment notification and tracking information.
Orders may end up being returned for various reasons, including : non-payment of tariffs, incorrect address, unclaimed at post office.
If that's the case, we will contact you and reship the parcel.
Please note that the lack of details in the address you provide with your order, can cause a delay or return of the package, in this case is very important that you the customer provide all the details about the address in its entirety including the phone number.
The paypal server is the safest way to shop online.
Via paypal,you can also pay using any kind of credit card, prepaid ones or debit cards included.
ALL MAJOR CREDIT CARDS.
All payments are done on a secure page and we do not store your card details nor share your information with any third parties.
We also accept Shop pay.
Our main currency is USD but you can pay in any currency.
Your bank/paypal will automatically deduct the amount equal to your order total.
We ship worldwide
We are Italy based but we have different partner facilities so we also ship
from USA, UK, Australia, Latvia etc.
Your order will reach you in about 6/14 days within USA
14/18 days to Europe